Quality gives security

Quality management creates trust

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Quality gives security

Quality management creates trust

Contact us

Quality management ISO 9001

ISO9001 gives your customers, suppliers, credit institutions and employees security and creates trust in every partnership.

Functional safety

The implementation of ISO 26262 opens up the automotive sector to you. Meet the requirements in the development of safety-critical systems.

Quality gives you and your customers security. Quality management creates trust.

We combine classic quality methods, agile working methods and digitalization. After all, accelerating product creation and thus saving resources while still complying with all relevant and important quality standards is only possible through the use of digitization and agile methods.

Quality affects us all - especially in the development of technical products

Manuela Grügel - Team leader quality management about our customer promise, demands and focal points in quality management

Quality management in technical development

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Automotive SPICE - A key to increasing software quality?

Learn in the whitepaper how not only your customers but also your employees can benefit from the advantages of this efficient process optimization. Especially for those who want to dive a step deeper into the topic.
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Quality management blog - No more theory, let's practice
In their blog, Manuela Grügel and Philipp Köke report on their experiences in the project business. Quality management challenges that every quality manager has encountered before. And what does football have to do with lessons learned?
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Digitalization in quality management

A-SPICE / Supplier qualification

What is quality management?
We answer the most important questions about quality management

1. What is quality?

Quality is basically a value-neutral term and thus not measurable. Generally, it is defined as the degree to which a product meets the requirements. In concrete terms, this mostly involves customer requirements. Therefore, criteria must always be defined that make the degree of quality achievement measurable. In addition, the manufacturer often has to fulfill other requirements, e.g. guidelines from the legislator.

2. Why is quality management needed?

Quality management is needed so that all actions to meet quality requirements can be centrally controlled and monitored.

3. Who needs quality management?

Proper quality management is essential for any company in today’s world because it is a core management task. If a company has integrated a QM system into its processes and procedures, this also creates trust with the customer.

4. How to get quality management?

How do I make the customer even more satisfied? How do I make our production even more efficient? How do I avoid returns or complaints? – If you ask yourself one of these questions, you are already practicing quality management on a small scale. Tools and methods to systematize these approaches and make them more efficient can help you.

5. What are the 7 principles of quality management?

Right at the beginning, ISO 9001 describes the seven principles of quality management:
Customer orientation, leadership, persona involvement, process-oriented approach, improvement, fact-based decision making, relationship management


1. Customer orientation: Meeting customer requirements is the main goal of quality management. This builds trust and generates added value for both parties. Long-term business relationships can be established in this way


2. Management: The managers of a company must act as role models, specify a suitable QM system and live this themselves. In addition, you must use suitable structures to give employees the opportunity to implement the requirements from the quality management system.


3. Engagement of individuals: Actively involving employees and encouraging them according to their skills and interests creates personal initiative and independent assumption of responsibility.


4. Process-oriented approach: All processes in a company are defined by the management, coordinated with each other and are transparent for every employee. To avoid errors at interfaces, they must also be constantly monitored and optimized.


5. Improvement: Continuous improvement is one of the most important aspects in quality management. This allows processes to be made more efficient and products to be improved.


6. Fact-based decision-making: Decisions must always be based on verifiable facts and not be made “on gut instinct”. This reduces the risk of making the wrong decisions.


7. Relationship management: Maintaining relationships with stakeholders is just as important as maintaining relationships with customers. This helps in optimizing performance, building partner networks and pursuing a common goal.

6. What is the importance of customer orientation in quality management?

Who does not know this situation: you want to wear a shirt or blouse for the first time, but already when you button it, you hold one of the buttons in your hand. To avoid such disappointments, modern quality management focuses on the customer and his or her requirements for the product or service. A modern quality management is not an end in itself, but supports you in your daily work to improve your product and to make your customers even more satisfied.

7. What are the quality management methods?

In quality management there are very many different types of methods: overarching methods, analysis methods, solution finding methods, methods for success control, etc. In general, the seven basic methods can be:
• Error collection lists
• Histogram
• Pareto chart
• Cause and effect diagram
• Correlation chart
• Quality control card
• Brainstorming

8. What is a quality management system?

The term system is rarely explained in the context of quality management system. From practice describes a system of order to create transparency and structure of all quality management activities. For example, initialize project we find in the process project implementation.

9. What are the goals of a quality management system?

A quality management system is designed to help you develop a better product while always keeping opportunities and risks in mind. You improve both the image of your company and the satisfaction of employees and customers.

10. What is the ISO 9001 standard on quality?

DIN EN ISO 9001 is the world’s leading standard in quality management and defines the minimum requirements for your quality management system. The focus is on the improvement of processes, the detection of errors and their sustainable prevention.

Do you have more questions?

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Manuela Grügel - Team leader quality management